Privacy policy

This policy explains what personal data we collect through this website, why, and your rights. “We” means Bravance Ltd, a company registered in England & Wales (company no. 17494173), registered office 65a Canning Street, Bury, BL9 5AS. We are the data controller for this data and are registered with the Information Commissioner’s Office (ICO), registration number ZC277924.

Contact

For anything about your data, email hello@bravance.co.uk.

What we collect

Enquiries: your name, email, and anything else you choose to give, such as business name, phone, budget and timing.
Strategy call bookings: your name, email, business and the time you choose.
Free website check: your name, email, business, website, area, main service and Google profile link.
Assistant: questions you type into the assistant are matched to answers in your browser. In this version they are not stored or sent to us.
Analytics: only if you accept analytics cookies, information about how the site is used, such as pages viewed, device type and approximate location.

Why we use it, and our lawful basis

To reply to enquiries and provide requested checks or calls: legitimate interests, and steps before entering a contract.
To deliver work you hire us for: contract.
To keep records we’re required to keep: legal obligation.
Analytics: consent, which you can withdraw at any time.

Who we share it with

We use trusted providers to run the business, such as our website host, email provider and booking tool. They only process data on our instructions. We never sell your data.

How long we keep it

Enquiries, booking requests and free-check requests that don’t become work are deleted after 12 months. Client records are kept for as long as the law requires.

Your rights

You can ask to access, correct or delete your data, restrict or object to how we use it, move it to another provider, and withdraw consent. Email us and we’ll respond within one month.

Complaints

If you’re unhappy with how we handle your data, please tell us first. You can also complain to the ICO at ico.org.uk or on 0303 123 1113.