How we work
Tailored quotes. Clear terms.
Every project is scoped and quoted individually. Here’s what each service includes, what shapes your quote and what happens after you get in touch.
The process
Four steps, agreed in writing.
- STEP 1Discover
A call to understand where you are now and where you want to be.
- STEP 2Define
A fixed quote, a plan and a timeline you can hold us to.
- STEP 3Create
We design and build, with check-ins so nothing is a surprise.
- STEP 4Advance
Launch, measure what works and keep improving.
Service options
What’s included.
Each service can be bought on its own or combined. Your quote confirms exactly what’s in scope.
Websites & shops
Sites that win enquiries, and shops that sell.
- Discovery call and sitemap
- Responsive build, tested on phones
- Contact or quote form
- Basic SEO and Google Analytics
- Agreed revision rounds
- Recorded handover
Writing, photography, booking or payments can be added to your quote.
Local Visibility
For local businesses that want more calls from Google.
- Google profile and local audit
- Four profile posts and fresh photos
- One local page or improvement
- Review requests for every customer
- Monthly report and plan
3-month minimum, then 30 days’ notice. No ranking guarantees, ads or backlinks.
Care Plans
For keeping your website fast, safe and current.
- Managed hosting and SSL
- Daily backups
- Plugin, theme and core updates
- Security monitoring
- Edit time and reports on higher plans
Month to month, 30 days’ notice.
Care Plans side by side.
| What’s included | EssentialThe basics, covered | BusinessPlus edits and reports | GrowthPlus SEO and new content |
|---|---|---|---|
| Managed hosting we set up and run | Included | Included | Included |
| SSL certificate | Included | Included | Included |
| Daily backups | Included | Included | Included |
| Plugin, theme and core updates | Included | Included | Included |
| Security monitoring | Included | Included | Included |
| Edit time each month | 30 min | 2 hrs | 4 hrs |
| Monthly website report | Not included | Included | Included |
| Opening hours and details kept in sync | Not included | Included | Included |
| On-page SEO for your site | Not included | Not included | Included |
| New pages or posts from your content | Not included | Not included | Up to 2 |
Each plan is quoted individually. Month to month, 30 days’ notice. Edits cover text, images, prices and hours on your site. Google profile marketing is part of Local Visibility, not Care Plans.
Your quote
What shapes the cost.
Scope
How many pages, products or features, and how much needs designing from scratch.
Requirements
Who writes the words, photography, deadlines and any accessibility or compliance needs.
Integrations
Booking, payments, CRM, stock or the tools you already use that need connecting.
After you enquire
What happens next.
- 1We review your enquiry
A real person reads every one.
- 2We reply by email
With questions, or a time to talk it through.
- 3You get a written quote
Scope, timeline and cost, agreed before any work starts.
Questions
Quotes and terms.
How are projects priced?
Individually. Once we understand your scope, requirements and integrations, you get a written quote before any work starts.
Why do you ask for a budget?
It helps us recommend an approach that fits. It isn’t a price list, and it doesn’t commit you to anything.
How do payments work?
Projects are 50% to start and 50% before launch. Monthly services are paid in advance by direct debit. Print is paid upfront.
Can I cancel a monthly service?
Care Plans: any time with 30 days’ notice. Local Visibility: after the first 3 months, with 30 days’ notice.
What if I’m not sure what I need?
Choose “Not sure yet” on the quote form, or book a free call and we’ll work it out together.
Next step
Not sure which fits?
Tell us what you need and we’ll come back with a quote based on your scope. Prefer to talk first? Book a free 30-minute call.